What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't find button to renew.

    Asked by billhz on December 25, 2011 at 04:20 PM

    I want to renew for another year at the 50% off and the button for purchasing or link is nowhere to be found on the Pricing page. The only button active is the Upgrade button for the $49/month which I do not want. I want the Premium one. Please advise ASAP. Thanks.

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    JotForm Support

    Answered by liyam on December 25, 2011 at 08:17 PM

    Hello billhz,

    Your subscription here in JotForm automatically renews so you need not to do anything.  Although I also noticed that you canceled your annual subscription today.  You are also scheduled for downgrade today so you will be able to see the upgrade button for the Premium subscription again.

    Or if you can no longer wait, you can visit this link: http://www.jotform.com/upgrade.

    Please let us know if you have other questions or concerns.


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    Answered by billhz on December 25, 2011 at 09:32 PM
    HiI did not initiate the cancellation. Paypal sent me a note saying it was cancelled. Please advise. I don't want all my forms wiped out.
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    JotForm Support

    Answered by liyam on December 25, 2011 at 09:48 PM

    Thank you for the information.  once the downgrade gets implemented, your forms will not be deleted, but will only temporarily be suspended since your you also have exceeded the submissions capacity allotted for free users for the month.

    Just click the link that I provided and it will send you to the page with options to purchase a Premium subscription.  Here again is the link: http://www.jotform.com/upgrade