The default answer function on the form isn't working when I open the URL?

  • RachelHeaton
    Asked on August 21, 2015 at 6:23 AM

    I'm creating a form with a lot of conditions which will hide fields when an irrelevant answer is chosen. I have put a default answer which is irrelevant to the questions to ensure all the fields that are irrelevant are hidden when you first see the form. 

    When I click preview, it works. However, when I click to open it in a new tab, the default answer isn't there and I don't understand why. I've redone all my conditions to make sure it isn't an error on my part, I've logged out and logged back in to see if it needed time to process but it still isn't working. 

    I can't upload more than one screenshot, but hopefully you'll see that in the preview the "please select" default answer is there and on the URL it isn't. 

    Any help would be much appreciated!

    Jotform Thread 644765 Screenshot
  • KadeJM
    Replied on August 21, 2015 at 9:27 AM

    It seems to me that you appear to be having some issues with getting your form's default selected answer to display properly.

    I can see that you have the "Please Select" set as your default answer which is working so far on my end for both your live form and preview modes. See my screenshots below.

    If you meant something else or are still not seeing this then let us know. If possible please additionally attach the second screenshot which you had mentioned for this so that we can understand your issue better. Also, please tell us what browser|browser version you are experiencing this issue on.

    Preview:

    The default answer function on the form isnt working when I open the URL? Image 1 Screenshot 30

     

    Live:

    The default answer function on the form isnt working when I open the URL? Image 2 Screenshot 41

     

  • RachelHeaton
    Replied on August 21, 2015 at 10:41 AM

    Thank you! For some strange reason it seems to be working now! 

  • Elton Support Team Lead
    Replied on August 21, 2015 at 12:59 PM

    Great! It might be a temporary server glitch but glad that everything is working fine now.

    Cheers!