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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    The default answer function on the form isn't working when I open the URL?

    Asked by RachelHeaton on August 21, 2015 at 06:23 AM

    I'm creating a form with a lot of conditions which will hide fields when an irrelevant answer is chosen. I have put a default answer which is irrelevant to the questions to ensure all the fields that are irrelevant are hidden when you first see the form. 

    When I click preview, it works. However, when I click to open it in a new tab, the default answer isn't there and I don't understand why. I've redone all my conditions to make sure it isn't an error on my part, I've logged out and logged back in to see if it needed time to process but it still isn't working. 

    I can't upload more than one screenshot, but hopefully you'll see that in the preview the "please select" default answer is there and on the URL it isn't. 

    Any help would be much appreciated!

    Page URL:
    http://form.jotformpro.com/form/52293461795969?

    Screenshot
    open hidden hide fields preview select
  • Profile Image
    JotForm Support

    Answered by KadeJM on August 21, 2015 at 09:27 AM

    It seems to me that you appear to be having some issues with getting your form's default selected answer to display properly.

    I can see that you have the "Please Select" set as your default answer which is working so far on my end for both your live form and preview modes. See my screenshots below.

    If you meant something else or are still not seeing this then let us know. If possible please additionally attach the second screenshot which you had mentioned for this so that we can understand your issue better. Also, please tell us what browser|browser version you are experiencing this issue on.

    Preview:

     

    Live:

     

  • Profile Image

    Answered by RachelHeaton on August 21, 2015 at 10:41 AM

    Thank you! For some strange reason it seems to be working now! 

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    JotForm Support

    Answered by EltonCris on August 21, 2015 at 12:59 PM

    Great! It might be a temporary server glitch but glad that everything is working fine now.

    Cheers!