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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We are not receiving form notifications any more

    Asked by elyzzia on August 21, 2015 at 06:46 AM

    Hi!

     

    I used to receive email notifications when a new form was submitted, but I haven't been lately. What is the problem? Thanks!

    email notifications email new form
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    Answered by Ben on August 21, 2015 at 10:42 AM

    Looking at the logs, it seems that only one submission was not sent to the email associated with your account, but I saw that the issue here is because of the email being in the bounce list.

    This usually means that your server had bounced the email from us back to us, which happens when it sees it as spam, or if the email settings are not correct.

    You should however continue receiving the emails from now on, but do let us know if by any chance, you do not and we would be happy to take a look into what might be going on.