What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    This Form is Disabled Error

    Asked by trackleaders on August 21, 2015 at 10:32 AM

    Hi there,

     

    It looks like my account may have been disabled for some reason (or at least all forms on it disabled).  I am getting the message below for all my forms.  If someone could take a look at it, I would appreciate it.  Here's one link:

     

    http://form.jotformpro.com/jsform/52286186590968

     

    Thanks!

    Form not found
    This form is disabled.
     
     
    Page URL:
    http://form.jotformpro.com/jsform/52286186590968

    form is disabled My Forms message
  • Profile Image
    JotForm Support

    Answered by mert on August 21, 2015 at 11:15 AM

    Hi,

    When I check your account, I realized that your account is suspended, because of the Bandwidth Abuse.

     

     

    Now, I activate your account. Everything should be fine.

    If it still occurs, please contact us.

     

  • Profile Image

    (Private)

    Answered by trackleaders on August 21, 2015 at 12:02 PM

    Hi,

     

    Thanks very much for the quick response and resolution!

    I have noticed one more problem that is likely related.  I'm seeing an access denied error on form attachments.  Here is one example:

    http://www.jotformpro.com/uploads/trackleaders/51815355852964/311930119361152916/millstone2.jpg

    Thanks for any further help!

     

  • Profile Image

    Answered by Sammy on August 21, 2015 at 01:50 PM

    I have cleared you forms cache, kind check if you can access the attachment, the access denied error can also be caused if the form was submitted before the file was fully uploaded.

    If possible you can request the submitter to send a fresh copy of the file

  • Profile Image

    (Private)

    Answered by trackleaders on August 21, 2015 at 02:10 PM
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 21, 2015 at 03:51 PM

    @trackleaders

    Our admins suspended your form due to bandwidth abuse, this means we ought to cancel  the subscription and suspend this account, unless you commit yourself to use the form in a better way.

  • Profile Image

    Answered by trackleaders on August 21, 2015 at 03:58 PM

     

    Hi,

    Thanks for the response.  Is there somewhere that I can read about the bandwidth limitations on paid accounts?  I am not aware of any abusive behavior happening on my end.  The load of the attachments that have been submitted on our forms is coming from live users, not bots.  

    We do have large jumps in traffic at times, that could account for 10Gb of transfer -- but is that 10Gb limit per month, per year, or?  Any additional info on what the limits are and what exactly is happening would be greatly appreciated.  I can then investigate if something is wrong, or if this is normal given the traffic on my sites.

    Thanks for your prompt reply!

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 21, 2015 at 04:22 PM

    The 10 GB is per account, regardless the period. Let me consult the admin who suspended this in order to know better details and help you to keep your account in good status.

    Kind regards.

  • Profile Image

    Answered by trackleaders on August 21, 2015 at 04:26 PM

    Thanks Jeanette, for following up.  I will look forward to hearing what you find out from the admin.

  • Profile Image

    Answered by trackleaders on August 21, 2015 at 11:48 PM

    Hi there,

    Is there any update on this from the admins?  I have newly uploaded attachments that I cannot access while the account is still semi-disabled.

    I would like to comply with the use parameters and bandwidth quotas, and re-instate the account, but I need some more information before I can proceed with that.  In the meantime, I would greatly appreciate it if the account could be reactivated, if at all possible.

    Thanks for the assistance!

  • Profile Image
    JotForm Support

    Answered by Boris on August 22, 2015 at 05:41 AM

    I am sorry, but our Manager Jeanette has not yet heard back from the administrator who had suspended your account. When we have more information, you will be updated through this thread.

    I do see that your account seems to be active / unsuspended at the moment. Thank you for your patience and understanding.

  • Profile Image

    Answered by trackleaders on August 26, 2015 at 05:40 PM

    Hi there,

    Thanks for pursuing this with the admins.  I am wondering if any update is available, or if I should continue to be patient.

    Kind regards,

    -trackleaders