What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The Credit card section of my form sometimes does not display, why does this keep happening?

    Asked by wmack2015 on August 21, 2015 at 12:02 PM

    Ok, I've gotten complaints from a number of my customers that the credit card/paypal section of my form does not display and then other times it pops back up just fine. Why does this keep happening?

    Page URL:
    TheCreditcardsectionofmyformsometimesdoesnotdisplay,whydoesthiskeephap<br/>pening?

    credit card section does not display
  • Profile Image

    Answered by wmack2015 on August 21, 2015 at 12:10 PM

    Also it is not displaying that section correctly in Internet explorer but shows correctly in Firefox.

     

  • Profile Image
    JotForm Support

    Answered by Kiran on August 21, 2015 at 02:05 PM

    It seems your earlier question is having a duplicate thread and it was already addressed at https://www.jotform.com/answers/644978

    As I check the form in Internet Explorer 11, it seems to be working fine at my end. Could you please provide us with a screenshot of the issue that you are referring so that we can assist you in the right direction.

    Thank you!!