What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submission figure stuck?

    Asked by kingfisherweddings on August 21, 2015 at 12:32 PM

    Why does it still show still 3 number submissions not viewed on my enquiry application form when I have only two and both of these have indeed been viewed. I deleted all the other entrants but i just can't seem to grt thr figure to go away. Any ideas?

    stuck submissions number new submissions
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    JotForm Support

    Answered by Mike on August 21, 2015 at 02:21 PM

    We have checked the form submissions and found only two entries. The issue might be related to some cache in our system, at any rate it should be fixed now.

    You can also use a 'Mark All as Read' option in such cases.

    Thank you.