What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We're not getting the responses through email anymore

    Asked by Gone4Good on August 21, 2015 at 01:40 PM

    The form appears to be working – it’s still collecting the data when we log in – and it worked for a couple weeks when we change the email address. It used to be going to bashir@cpalberta.com and when it broke the first time we switched it to pickup@cpalberta.com and then it worked for a couple weeks, but it’s stopped. We’ve checked with our email provider and they say it’s nothing on their end. It’s not in our junk mail/on their server, our email isn’t full… I don't know what else to check. 

    Page URL:
    http://cpalberta.com/donate/donation-form/

    responses email bounce list whitelist
  • Profile Image
    JotForm Support

    Answered by jonathan on August 21, 2015 at 03:10 PM

    I checked the email addresses mentioned, and I found them on the bounce list due to the ff: reaspons.

    and

     

    It was the reason email notification were not arriving in your mailbox inbox.

    I have remove them from the blocked list now. New incoming emails should now get through your inbox.

    You too can check and remove bounce email using your account. Follow this user guide

    http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

     

    I also suggest checking with your email provider to let them add to their whitelist the Jotmail's IPs so that it won't be blocked.

    user guide: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Let us know if issue persist.

     

  • Profile Image

    Answered by Dale Rossetti  on August 21, 2015 at 06:07 PM

    Hello; I am the new I.T. support for Cerebral Palsy Alberta. We are still not receiving emails via this system. As a test, I sent an email to pickups@cpalberta.com using my Netscape account, and it went through. Upon seeing this response, I suspected that the IP address might be blacklisted; SpamCannibal is the sole site listing 54.240.10.27 as blacklisted. Could this be why we are not receiving emails from the Jot website?

  • Profile Image
    JotForm Support

    Answered by jonathan on August 21, 2015 at 06:54 PM

    I checked the email pickup@cpalberta.com and found it again bounce listed on our end. I have removed it already again.

    Upon seeing this response, I suspected that the IP address might be blacklisted; SpamCannibal is the sole site listing 54.240.10.27 as blacklisted. Could this be why we are not receiving emails from the Jot website?

    You could be correct on this.

    Can you please request to your email service provider to add to their whitelist the Jotmails IPs?

    Refer to the user guide for more details 

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please continue updating us if issue is still not resolve.

     

  • Profile Image

    Answered by Dale Rossetti  on August 28, 2015 at 11:00 AM

    I do not believe that one email provider whitelisting Jotmails IP address would get around the blacklist. I say this because a number of other email servers between Jotmail and our mail server have to relay the messages. Those other email servers could change: i.e. there are many routes from A to B.

    I suggest that Jotmail investigate why they are on the blacklist and begin steps to rectify the situation.

    http://www.spamcannibal.org/cannibal.cgi

    "SpamCannibal blocks spam at the origination server and can be configured to block DoS attacks" 

     

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 28, 2015 at 02:16 PM

    You seem to be right on this. Let me send an email on behalf of our company to SpamCannibal, we have been blacklisted in the past by other anti-mailware software or anti-spam due to the phishing activities of some users, whose are suspended in not time, but it still affects us.