Adobe eSign Widget error on form

  • GoHealthyNext
    Asked on August 21, 2015 at 3:57 PM

    Hello,

    We are having issues with the Adobe eSign Widget on one of our forms, Question Form - For Dr. Wilson.  We have this widget enabled on other forms as well and it is working fine there, but on this particular form, an error comes up when trying to submit the signature:

     

    Adobe eSign Widget error on form Image 1 Screenshot 20

    I tried deleting it and putting in the widget again but still get the same error. Please help. 

    Jotform Thread 645191 Screenshot
    Page URL: http://www.gohealthynext.com/question-form-for-dr-wilson/
  • Mike
    Replied on August 21, 2015 at 5:15 PM

    Thank you for contacting us.

    I was able to reproduce the error on your form. A bug report ticket has been attached to this thread and forwarded to our Development Team.

    Adobe eSign Widget error on form Image 1 Screenshot 30

    In the meantime you can try Re-Authentication of your eSign account on the widget to see if that makes any differences.

    Adobe eSign Widget error on form Image 2 Screenshot 41

    We will let you know once we have any updates.

  • widgets Jotform Support
    Replied on August 23, 2015 at 12:30 PM

    Hi, this usually happens if you try to clone a form with an existing Adobe eSign widget. Each Adobe eSign widget should attach uniquely to a single form.

    To resolve this you have to re-authenticate the widget from the form builder as per my colleague suggested.

    If you have any other concerns please let us know.

    Thanks,
    Widget Team