What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Taking too long to receive Uploaded File from Customer

    Asked by vickcopy on August 21, 2015 at 04:27 PM
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    Answered by KadeJM on August 21, 2015 at 06:03 PM

    Do you mean that you have a customer who has uploaded a form and you have not yet received it?

    Which form was this for? I see you have three forms with upload field on them. Please tell us which on you are having this issue with so that we can investigate the problem for you.

    How large is the file that the customer is trying to upload?

    Please note that large files may take awhile and we advise splitting them into smaller counterparts by switching to a multiupload button if that happens to be the case.