Account over quota...

  • Profile Image
    simposio.ppgsea
    Asked on August 21, 2015 at 11:24 PM

    Hi mates!

    I´m using two forms in our simposium website: registration and article submissions.

    We have reached more than 100 submissions in total today. Thus, my forms will be disabled on next Monday. But we need it until September 15.

    Can I delete some submissions to free up space to receive new ones?

     

    Thank you.

    Have a nice day.

     

    RAFAEL PERUSSI

    São Carlos, Brasil

  • Profile Image
    Boris
    Answered on August 22, 2015 at 05:14 AM

    I am sorry, but deleting your submissions will not lower the number of your submission counters - it would only free up the available Upload space. Submission counters count the total number of submissions you have received per month.

    Once your account is over limit with submissions, you can either wait for the first day of next month when submission counters reset for free accounts, or you can upgrade to a higher pricing plan that supports more submissions and continue receiving them instantly.

    Please let us know if you need further assistance, we will be happy to help.