What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Option entries disappearing...

    Asked by alfsly on August 22, 2015 at 08:45 AM

    We are fairly new to Jotforms as we previously used Adobe Forms.  One of the things we use it for is our timesheets.  Our admin staff adds in Work Order numbers from our system so our guys can apply time towards jobs.  We are having issues with our "options" (in our case our work order numbers) being entered and saved but later when someone goes in to apply their time to a job, it's not in there.  This is causing frustration with our technicians as well as our admin staff...is there something we are missing?  Can you only apply and save one "option" at a time? Is there a time limit these entries stay available?  Can only one person add options at a time?  Thanks for your help!

    (The issue is adding thing into these options, clicking OK, and then saving our entry 100%,  but then later the entry is not there as an option, and our guys have to call from the field and get us to re-enter it....)

    disappearing saved thanks then and
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    JotForm Support

    Answered by jonathan on August 22, 2015 at 07:24 PM

    Can you please confirm if this is your form http://www.jotformpro.com/form/52305629248962 that was having the issue? Please provide the correct form if this is not.

    I cannot find way to save/submit the data in the form when I tried doing test submission because there is NO Submit button on the form.

    Please describe to us how to use the form and how to save the work order number you mentioned.