What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I just upgraded to the bronze plan and was charged for 1 year. I only want to do so for 1 month

    Asked by gaoildealer on August 22, 2015 at 10:27 AM

    Please change my subscription from one year to one month for the $19.00 fee and refund the difference between the $159.00 yearly fee ($140) to my credit card.

    Thank you.

    upgraded 1 year yearly credit card year to monthly
  • Profile Image
    JotForm Support

    Answered by jonathan on August 22, 2015 at 08:04 PM

    I checked your subsription account/username  gaoildealer  

    and I see the difference on the payment was already settled.

    The Yearly payment schedule plan was already reverted and had been properly set to Monthly.

    You can check for more details in your account billing page http://www.jotform.com/myaccount/billing

    Your next billing will be next month.

    Let us know if you need further assistance.