What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is it possible to downgrade if we don't need the subscription?

    Asked by Jann on August 22, 2015 at 11:32 AM

    hi we have the problem that we only need a bronze account for 2 months a year, in August and Febuar, the question is whether you can upgrade to a bronze here and then downgrade to a free account rest of the year

    problem then and 2 months
  • Profile Image
    JotForm Support

    Answered by Welvin on August 22, 2015 at 08:54 PM

    Yes, you can. Simply upgrade your account then downgrade it later before the renewal date. 

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on August 22, 2015 at 08:55 PM

    You can contact us so we can cancel it for you or go to your My Account - Billing page and cancel it from there: http://www.jotform.com/myaccount/billing/.

    Thanks