What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Having problem with SSL limits on Facebook embedded FormAsked by RebelLegion on August 23, 2015 at 05:38 PM
This is a horrid way to provide answers to questions. Keeping all conversation on the same topic (SSL box) is much more efficient and provides more answers than forcing people to write a new question for the same problem.
I am also having the problem with SSL limits. My form is on a Facebook page. Is that the reason it is being sent SSL even though I did not check the box? That kind of information would be useful in your Embed Form page.
While I like your form setup your customer service is dismal and giving people warnings about limits that they are actively trying to avoid is not helping anyone. I'll find another service that isn't as hard to deal with.
This is a horrid way to provide answers to questions. Keeping all conversation on the same topic (SSL box) is much more efficient and provides more answers than forcing people to write a new question for the same problem
I beg to disagree on this. Each user have different systems (OS, browsers, region/locations..), so while the topic maybe about a specific problem, the solution may differ in greater proportion.
Having each user assigned to their own thread will allow us to dediate support to them and to the problem.
On to your concern..
Our colleague had actually responded to your similar question thread here
Please let us know if issue persist on your side.