I am not receiving submission emails after the form is submitted.

  • Profile Image
    cadeogle
    Asked on August 24, 2015 at 12:24 AM

    Hi,

     

    I have created a few forms for a new site we are about to launch however when these are submitted we aren't receiving an email to say the form has been filled in.

     

    Are we missing something in our settings?

     

    Thanks,

    Cade

  • Profile Image
    ashwin_d
    Answered on August 24, 2015 at 04:43 AM

    Hello Cade,

    I did check the form you have embedded in your webpage and did not find any issue with that. You have configured your form's email alert correctly to send submission emails to info@wholesaleprint.co.nz.

    I did check our email logs and found that submission emails are being sent successfully. Please check the logs below:

    [2015-08-24 01:27:52] Submission #316203272624872093 Form #52087762764869 SENT to info@wholesaleprint.co.nz from noreply@jotform.com via AMAZONSES 

    [2015-08-24 00:01:18] Submission #316198077624314883 Form #52087762764869 SENT to info@wholesaleprint.co.nz from noreply@jotform.com via AMAZONSES 

    [2015-08-10 05:08:10] Submission #315006889586237086 Form #52087762764869 SENT to info@wholesaleprint.co.nz from noreply@jotform.com via AMAZONSES 

    [2015-08-05 04:03:47] Submission #314571026422547038 Form #52087762764869 SENT to info@wholesaleprint.co.nz from noreply@jotform.com via AMAZONSES 

    Have you checked your spam folder already? Please check your spam folder and see if the emails ended up there. 

    You may also like to speak to your email service provider and ask them to whitelist our domain to ensure delivery of emails. The following guide should help you grab the list of domain names:  https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Alternatively, you can also use your own email address to send submission emails. You will have to add custom sender email in your account. The following guide should help you:

    http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP 

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!