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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my thank you page showing up like this?

    Asked by paperandlace on August 24, 2015 at 04:54 AM

    Page URL:
    http://www.jotformpro.com/form/52019489247967

    Screenshot
  • Profile Image

    Answered by victor on August 24, 2015 at 09:20 AM

    Hi,

     

    I have just tried your form and I get the correct thank you page. If you are still hacing this issue, please let us know and we will be glad to assist you.

     

    Regards

     

    Victor M Larrea

  • Profile Image

    Answered by paperandlace on August 24, 2015 at 06:16 PM

    Hi Victor,

    It's not the form that is the problem, it the page they get redirected to after the payment (the thank you page)

    Thanks!

  • Profile Image

    Answered by victor on August 24, 2015 at 07:19 PM

    Hi,

    Yes I understand you were speaking about the thank you page. I have cloned your form and was able to get the correct thank you page as you can see in the screen shot.

    I will try to do some test and see if I can reproduce it in my end. If I find any thing I will let you know.

    Regards

    Victor M Larrea