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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    form not showing properly

    Asked by carrbridgegolf on August 24, 2015 at 09:26 AM

    On my laptop the form and the captcha work fine but on my wife's the form fields appear with dots and the captcha imahe does not show.  I've attached an image of a screen shot but I'm afraid it's not too clear.


    Wordpress site

    Page URL:

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    Answered by victor on August 24, 2015 at 09:42 AM


    To help you better could you please indicate if both of you are using the same browser? Could you also try clearing the cache. This sometimes helps.



    Victor M Larrea

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    Answered by carrbridgegolf on August 24, 2015 at 10:46 AM
    New response receivedThank you for your prompt reply. We are both using Chrome Version 44.0.2403.155. I cleared the cache (for the last month) in my wife’s browser to no avail. Have you looked at the website http://www.carrbridgegolf.co.uk/contact-us do you see the complete form properly?
    William Baird
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    Answered by Darren  on August 24, 2015 at 11:04 AM

    Hi Jotform, 

    Our forms to aren't working correctly. http://www.escapeworldwide.co.uk/quote.html, the formatting has gone wrong. Also your own homepage displays: 


    Sign Up My Forms Templates Themes Plugins  Support  Pricing
    Thank You  
    Embed Form  
    Source Code


    I have checked your home page and our form in IE11 and Chrome Version 44.0.2403.157 m. 

    It appears that Amazon.co.uk is not showing images either and doing some googling looks like customers (like us) who are using BT Broadband as our service provider in the UK might be having an issue, something about Cloudfonts. Any ideas?


    Many thanks


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    Answered by victor on August 24, 2015 at 11:41 AM

    Sorry for the inconvenience. Is it possible to due a whitelist the resources to our CDN. I will also forward this out our development team.


    As soon as we have an update, we will let you know.



    Victor M Larrea

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    Answered by carrbridgegolf on August 24, 2015 at 12:46 PM
    New response receivedThank...in the meantime I’ve changed the form to Contact Form 7 Wordpress Plugin...