What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Website not working

    Asked by EBV on August 24, 2015 at 09:54 AM

    Hi

    Your website will not load on either safari or google chrome - is there a problem with it.

    Screenshot
    problem OR a
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    Answered by SS  on August 24, 2015 at 11:33 AM

    I have the same problem in Firefox

     

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    JotForm Support

    Answered by Charlie on August 24, 2015 at 01:38 PM

    Hi,

    May I know if you are using TrendMicro or MalwareBytes as a security software? It's possible that those software are blocking our CDN resources, that is why the website doesn't show correctly.

    You could try logging in with this link instead: http://www.jotform.com/?noCDN=true. It will use the JotForm resources directly from our end.

    If the software allows you to whitelist the blocked link, then please do.

    Apologies for the inconvenience.

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    Answered by EBV on August 25, 2015 at 01:46 AM

     Thanks for your reply. I am using an Apple Mac so no security software issues that I am aware of.

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    JotForm Support

    Answered by Chriistian on August 25, 2015 at 04:11 AM

    Hi,

     

    Can you try clearing browser's cache then reload JotForm and see if that works? Does it only happen to JotForm? Does the link, http://www.jotform.com/?noCDN=true work for you now?

     

    Regards.

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    Answered by EBV on August 25, 2015 at 05:18 AM

    Hi

    I have cleared my cache and the jotform.com site now works fine - thank you. The link you posted did work fine for me yesterday.

     

    Thanks again

     

    Lynn