Website not working

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    EBV
    Asked on August 24, 2015 at 09:54 AM

    Hi

    Your website will not load on either safari or google chrome - is there a problem with it.

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    SS 
    Answered on August 24, 2015 at 11:33 AM

    I have the same problem in Firefox

     

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    Charlie
    Answered on August 24, 2015 at 01:38 PM

    Hi,

    May I know if you are using TrendMicro or MalwareBytes as a security software? It's possible that those software are blocking our CDN resources, that is why the website doesn't show correctly.

    You could try logging in with this link instead: http://www.jotform.com/?noCDN=true. It will use the JotForm resources directly from our end.

    If the software allows you to whitelist the blocked link, then please do.

    Apologies for the inconvenience.

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    EBV
    Answered on August 25, 2015 at 01:46 AM

     Thanks for your reply. I am using an Apple Mac so no security software issues that I am aware of.

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    Chriistian
    Answered on August 25, 2015 at 04:11 AM

    Hi,

     

    Can you try clearing browser's cache then reload JotForm and see if that works? Does it only happen to JotForm? Does the link, http://www.jotform.com/?noCDN=true work for you now?

     

    Regards.

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    EBV
    Answered on August 25, 2015 at 05:18 AM

    Hi

    I have cleared my cache and the jotform.com site now works fine - thank you. The link you posted did work fine for me yesterday.

     

    Thanks again

     

    Lynn