What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Incomplete Submissions

    Asked by jurullc on August 24, 2015 at 10:06 AM

    Is there anyway to prevent from receiving "incomplete submissions"? For whatever, reasons people are submitting their information through the JotForm but aren't making payment through PayPal.  If there's a way to prevent the data from being submitted without payment this would be great.


    Please advise on the best strategy here.

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    JotForm Support

    Answered by david on August 24, 2015 at 12:34 PM


    Usually incomplete payment do not have the data stored in your JotForm account.  They should be stored as incomplete payments:


    There is no way to prevent this from happening without using PayPal Pro or Stripe to collect the payment directly in the form itself.  Using regular PayPal requires the user to be redirected to PayPal to complete payment.  At which point there is no way to ensure that they complete the payment.  Though if they don't pay, it should be stored as incomplete.