What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I cannot reset my password - this is my second time to ask for help thru this support channel

    Asked by steve  on August 24, 2015 at 12:19 PM

    I have requested a password reset about 8 times - no email. I tried to just make a new account - but i cannot because my email has already been used - that is true because i used it.

    please get to me asap - ty

    SB

    cannot reset my password email times Make
  • Profile Image

    Answered by victor on August 24, 2015 at 12:37 PM

    Hello Steve,

     

    Sorry for not responding your other post. Before I modify your password, can you please confirm your username.

     

    Regards

    Victor M Larrea