What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is the "Create Form" button not active for my sub account?

    Asked by Jdlc on August 24, 2015 at 01:45 PM

    The parent account created a sub account form and shared all of the forms, which I see, but the "Create Form" button is not active.  I need to be able to create new forms for the parent account.  Why is the "Create Form" button not working?


    Thank you,



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    JotForm Support

    Answered by BJoanna on August 24, 2015 at 03:53 PM

    Please try to click on the folder under "Shared With You". After clicking on it, the "Create Form" button should be enabled.

    Hope this will help. Let us know if you need further assistance.