Hello! Can I please delete my account?

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    elizabethyang
    Asked on August 24, 2015 at 02:26 PM
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    david
    Answered on August 24, 2015 at 04:42 PM

    Hi,

    If you would like, we can indeed delete your account.  This would delete your forms and submissions as well.  We would need to cancel your subscription first.  Please confirm that this is how you would like to proceed. 

    If you want to simply cancel your subscription, that can be done by downgrading your account back to a Free  one:

    In order for you to downgrade your account follow these steps

    Click on your account Settings

    Go the BILLING section . It will show you what is your current plan, so in order to downgrade to the Free Plan , click on the Free Starter Section  and click on swith plan

    Then click on CANCEL SUBSCRIPTION