What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hello! Can I please delete my account?

    Asked by elizabethyang on August 24, 2015 at 02:26 PM
    hello my account
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    JotForm Support

    Answered by david on August 24, 2015 at 04:42 PM

    Hi,

    If you would like, we can indeed delete your account.  This would delete your forms and submissions as well.  We would need to cancel your subscription first.  Please confirm that this is how you would like to proceed. 

    If you want to simply cancel your subscription, that can be done by downgrading your account back to a Free  one:

    In order for you to downgrade your account follow these steps

    Click on your account Settings

    Go the BILLING section . It will show you what is your current plan, so in order to downgrade to the Free Plan , click on the Free Starter Section  and click on swith plan

    Then click on CANCEL SUBSCRIPTION