What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    emailed form is not the same as my form

    Asked by RickyRocket on August 24, 2015 at 06:18 PM

    I cloned a form, then created a new one form the clone. But when I get an email on the form I am getting the fields of the old one.

    same one form then email Getting
  • Profile Image
    JotForm Support

    Answered by EltonCris on August 24, 2015 at 11:23 PM

    Since that's a cloned form, it will also have the same email template from the original form so I would suggest updating the email notification with your cloned form to avoid confusion. You can recreate the email notification on the cloned form and edit it again as you desire.

    Make sure to submit an actual submission with the form you want to test its notification to avoid confusion.

    Thanks!