What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notification not workin and jotform answer "open a new emailaccount"

    Asked by printingmatters on August 24, 2015 at 07:49 PM

    are you guys for real???? how can you tell a company to change their email account just cause you cannot fix the problem??

    It was working great for 4 years and now 7 days ago it stop.

    so after 7 days all you have to say is "You can use a different email address in the mean time if that is possible.  A free Gmail account would allow you to receive your notifications"

    what a shame.

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    JotForm Support

    Answered by Charlie on August 25, 2015 at 12:26 AM


    Please accept our sincere apologies, I see you have quite a number of threads opened. But I see that my colleagues have already forwarded your concern on this thread: http://www.jotform.com/answers/644992. It has been escalated to our back end team to have it checked. For us to better assist you and avoid confusion, please refer to that link instead, you can post replies and follow up directly there so that we can monitor the status of the problem. 

    Again, our sincere apologies.