What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Plimus - Can you 'downgrade' your subscription to free or do you have to completely cancel your account?

    Asked by celebratejesus on December 27, 2011 at 06:03 PM

    We use Jotform for an event in December and have closed registration until we start signing up for next year's event in October.Looking at the options on Plimus, it seems like we'd have to cancel our account in order to use Jotform free.  Which means we'd have to set up a brand new account next fall?...
    Am I missing something?

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    Answered by fxr on December 27, 2011 at 06:17 PM

    You can just cancel your current subscription, then restart a new one next fall when you need the higher submission limits.

    Your current forms and submissions wont be touched in any way, all that will change is your submission limits. 

    Hope that helps, let us know if you need any further clarification on that.


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    Answered by celebratejesus on December 27, 2011 at 06:24 PM