What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Resend autoresponder in the same format sent while submitting the form

    Asked by nyscf on August 24, 2015 at 10:44 PM

    Great. That was very helpful.

    For some reason, an applicant did not get the Auto-responder email. How can we manually trigger one?

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    JotForm Support

    Answered by EltonCris on August 24, 2015 at 10:45 PM

    On the same page, you can use the reply or forward feature.

    Hope that helps. Thanks!

     

     

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    Answered by nyscf on August 25, 2015 at 10:06 AM

    I tried both of these options. None of them make use of the formatted emails we have set up as auto-responds.

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    JotForm Support

    Answered by Kiran on August 25, 2015 at 12:46 PM

    Unfortunately, it is not possible to trigger the auto-responder with the same format again. However, since the auto-responder is having only one field with submission ID, a workaround can be copying the content of auto-responder email to the Forward content or sending it through your email ID being used to send the auto-responder.

    Let me forward this as a feature request to our backend team to see if it is possible to implement the feature. I cannot guarantee that the feature will be implemented or cannot provide any ETA at the moment. If there is any update, you'll be posted through the thread.

    Thank you!

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    Answered by nyscf on August 25, 2015 at 01:25 PM

    Yes, please do. I think it should be a simple enough integration. A lot of end-users request mails to be resent. Forwarding on an individual basis becomes very cumbersome. The solution could be as simple as selecting multiple submissions and then being able to choose a "re-send email" button.

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    JotForm Support

    Answered by Kiran on August 25, 2015 at 02:28 PM

    Thanks for your additional inputs. Since the request is already forwarded to our backend team, you'll be posted through the thread when there is an update in this regard.

    Thank you!!

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    Answered by naturalbodz on March 22, 2016 at 07:55 PM

    Hi has there been any update on whether this feature will or has been added? 

    I am keen to see that we have the ability to resend the Auto Responder in the event the customer has entered and incorrect email in their original submission. As I have had this happen too many times and need to be able to resend the Auto Responder. 

    Thanks

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    JotForm Support

    Answered by Nik_C on March 22, 2016 at 08:16 PM

    Hello,

    This feature request is still opened. Feature requests depend on how many users are requesting specific feature, and that affects how fast it will be implemented.

    Hope it helps.

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    Answered by sschiager on July 01, 2016 at 02:57 PM

    This would definitely be a helpful tool.  I'm quite surprised that it doesn't exist yet. You can see that the email went unopened, however you can't do anything about it.

    In my case, my autoresponder smtp email was setup wrong and quite a few emails were never received.  I fixed the mail issue and have no way to send the emails again automatically as written.

    It seems like an incomplete process, not just an enhancement to be able to resend an autoresponder email regardless if it wasn't received due to any reasons; spam, user deletion, improper mailbox setup on Jotform (my case), etc. 

    Please consider making this available sooner rather than later.

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    JotForm Support

    Answered by Kiran on July 01, 2016 at 03:49 PM

    We thank you for upvoting this feature. The feature is still in our wishlist and hopefully it will be implemented soon. 

    Once we have any updates in this regard, we'll post it here. Thank you!

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    JotForm Support

    Answered by Kiran on July 01, 2016 at 03:50 PM

    We thank you for upvoting this feature. The feature is still in our wishlist and hopefully it will be implemented soon. 

    Once we have any updates in this regard, we'll post it here. Thank you!