What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to stop Gmail grouping messages

    Asked by jameshailes on August 25, 2015 at 02:15 AM

    Gmail using 'conversation view' which groups received emails together if they're the same.

    Unfortunately it sees all my Jot Form enquiries as being the same even though they are from different customers.

    Is there anyway I can alter my settings so it makes customer replies look like they are individual (so, coming from the person who fills the form in rather than just 'Jotform')?

     

    Thanks

    grouping stop how Emails JotForm settings different
  • Profile Image
    JotForm Support

    Answered by Chriistian on August 25, 2015 at 04:23 AM

    Hi,

     

    I am not familiar with Gmail but can you try following this guide from the Gmail Blog: Turn off Gmails Conversation View and see if it works?

     

    Do let us know if you need further assistance.

     

    Regards.