What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not found. This form is disabled error message on my account

    Asked by gdataafrica on August 25, 2015 at 09:25 AM
    Hi. Sorry, but again, I was working with my forms and adding them to my site and they have stopped working. i can't even get preview from the Jotform site:


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    JotForm Support

    Answered by Kiran on August 25, 2015 at 09:28 AM

    I see that the account is autosuspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. I see that your JotForm is made in French and our language translation tool is not updated to scan some languages such as Arabic, French, etc. So, the forms made in these languages are automatically suspended. To avoid the automatic suspension on such forms, we recommend you to build your forms in English and then use our language translation tool to display it in French by default. Please refer to the following thread that can help you with this.


    I've activated your account and you should be able to login to your account and see your JotForms. Sorry for the inconvenience this may have caused you. Let us know if you need any further assistance.

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    Answered by gdataafrica on August 25, 2015 at 10:22 AM

    Hi. It works now. Thank you. I will use your tool instead. It's easier for me anyway.

    Thanks a lot for your help.

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    JotForm Support

    Answered by Kiran on August 25, 2015 at 11:34 AM

    Great!! Glad to see that the issue is now resolved for you. Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!!