What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My clients are not receiving the form notification email

    Asked by publycydade on August 25, 2015 at 09:38 AM

    I am not receiving messages? It is with some error on the form? The same eta normal at the site, the user receives the OK message sending, but in the inbox of all my clients the message is not received.

    error form message site same inbox
  • Profile Image
    JotForm Support

    Answered by Welvin on August 25, 2015 at 11:52 AM

    Your email address is not listed to our bounce list and I don't see any errors that are related to your email address.

    Your last form ID is this http://www.jotformpro.com/form/51457487921969 and your notification emails are correct. But I saw that you are currently using a custom sender email address for the notifiers. I think the issue is related to that so please try changing your sender email to noreply@jotform.com or noreply@formresponse.com. If these two senders will work then that means your custom sender email address is the issue. If that's the case, I would recommend using SMTP method. We have two:

    SMTP details from your hosting provider: http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form.

    SMTP from Mandrill: http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address.

    Thanks

  • Profile Image

    Answered by Impacct on August 25, 2015 at 11:56 AM

    I am having the same issue - I have my forms set up update a value for the e-mail to and that condition suddenly stopped working on all the forms I tested. I have rebuilt it a few different ways and nothing I do is making it work