What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Trying to upgrade my account but it won't let me!

    Asked by Enrica on August 25, 2015 at 11:12 AM
    Trying to upgrade my account but it won't let me!
  • Profile Image
    JotForm Support

    Answered by Kiran on August 25, 2015 at 11:18 AM

    It seems that your account is still having guest status. It is required to register a register a free account so that you will be provided with a username of your choice and the subscription is linked with the username. Please register a free account at http://www.jotform.com/signup/ and then upgrade your account from our pricing page while you are logged into your JotForm account.

    Hope this information helps.