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    My notification emails aren't working

    Asked by Impacct on August 25, 2015 at 01:09 PM
    I am having the same issue - I have my forms set up update a value for the e-mail to and that condition suddenly stopped working on all the forms I tested. I have rebuilt it a few different ways and nothing I do is making it work 
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    JotForm Support

    Answered by Welvin on August 25, 2015 at 01:19 PM

    Just so you know that I've moved your reply here as a new thread.

    As for your problem with the notifiers, your email address is also not listed to bounce list and your form recipients are fine either. Our system email log indicates that form emails were successfully delivered to the form recipients so the issue is most likely to your end. 

    The first step you need to do is to check if the emails are in the spam folder. You have to mark emails as not spam and make sure to whitelist the sender email address. We also recommend including our list of email address and IP Addresses from this page: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    Second, most of your notifiers and autoresponder are using your own custom email address as the sender email. Please try switching them back to noreply@jotform.com or noreply@formresponse.com to see if these two will work. If it is, then the issue could be related to your custom sender email. Again, if that is the case, I would recommend adding your email through SMTP method. Either an SMTP from your hosting server or from Mandrill:

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Thank you and I hope that helps.

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    Answered by Impacct on August 25, 2015 at 05:39 PM

    Hi Welvin,

    Please understand that the e-mail setup I used was working. I have had everyone check their spam filters and there are no e-mails there. I posted another thread on this because things started working again, then suddenly we were back to things not working at all.

    Please take a closer look at your system: there is no reason conditions that were functioning correctly and tested repeatedly to ensure they were would suddenly stop working without there being a glitch of some sort. 

     

    Thanks,

     

    -Ilana

     

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    JotForm Support

    Answered by Welvin on August 25, 2015 at 07:08 PM

    Hi Ilana,

    I understand that. But just wanted to make sure that the emails aren't filtered as spam for some reason.

    Our logs indicate that form emails were sent out to the recipients of the form so if they don't receive it, it is most likely being blocked by the receiving host so whitelisting us is recommended to make sure that emails would go through. Don't you have a way to perform this whitelisting part?

    Here's how you can check the email history in your account: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.

    Then if you wanted to use your own email address as the sender of the notifier, we recommend using SMTP instead of adding the email through verification method. I'm not saying that our current SendMail method for custom address is not working, but SMTP is way more effected, especially if you cannot whitelist us. We don't know if your hosting provider is not really blocking the emails from Jotform and I'm afraid that we do not have the control over that.

    Thanks