What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am set up to receive notifications but as of 7/28 they have stopped coming through

    Asked by BLADEOFGRASS on August 25, 2015 at 02:03 PM
    receive through set up
  • Profile Image
    JotForm Support

    Answered by Mike_G on August 25, 2015 at 04:00 PM

    I would like to apologize for the for the inconvenience this have caused you. However, may I just ask you these questions so we can better assist you: 

    Does this happen to all of the forms on your account or just specific forms? Can you provide us the form(s), please?

    Also, can you provide us the email address that should receive notification once your form is submitted?

    Have you tested it? 

    On your end, you can try to check these guides, follow the instructions as needed, and see if it solves the issue. 

    How-to-properly-Change-and-Test-a-New-Email-Recipient-Address-

    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    How-to-remove-your-email-address-from-bounce-list

    Whitelisting-JotMails-IP-Addresses

    How-to-view-all-your-form-Email-History

    If any of these guides still doesn't solve the issue you're having, please feel free to get back to us with the details being asked on this post and we will be glad to help you. Thank you.