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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to get Sub-Products due to Line through it

    Asked by victoriousgrant on August 25, 2015 at 02:10 PM

    This doesn't work on my form. when i try to click sub products there is a line through it.



    This is a re-post of a comment on Create Sub-Products Based on a Product Option

    doesn't work sub products sub click
  • Profile Image
    JotForm Support

    Answered by KadeJM on August 25, 2015 at 04:05 PM

    To my understanding you are experiencing a strike-through problem with a line going through your sub products when attempting to follow our guide?

    I took a look at your account but found that you have several forms. Please provide us with a link to the form you are having this trouble with so that we can take a look and help guide you in the right direction.

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    Answered by victoriousgrant on August 26, 2015 at 02:56 PM

    I am talking about the form labeled "Order Form". Also I have noticed that on my website Eventflyr.com the form doesn't show up whenever i access the homepage from within the site. So if i click the portfolio, then return to the home page the form disappears. It only loads when the site load for the first time. How can I fix this also? This poses a major issue because if my customers want to view my portfolio before making an order the order form completely disappears.

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    JotForm Support

    Answered by jonathan on August 26, 2015 at 05:18 PM

    I suggest you re-embed the form http://www.jotform.us/form/30369393062152 in your website http://eventflyr.com/  using its iframe embed code instead.

    user guide: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    It is possible that the form was having scirpt conflict issue on your website because it was embedded using the default script code embed.

    Using the iframe embed code should prevent any script conflict issue form happening.

    Make sure you clean/clear first any existing previous script embed code of the form, before you add its iframe embed code.

    As for the Sub-Products option, you will need to add first the Quantity option before you can create the Sub-Products

     

    example result

     

    Hope this help. Let us know if the issue persist