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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to receive email notification on specific email address.

    Asked by idriveclub on August 25, 2015 at 02:26 PM

    I was getting emails to brent@idrivecarclub.com up until a few days ago. The conditions to my forms haven't changed. The only thing I can think of is, my mailbox recently reached it's limit and the bounce back has caused my email address to be invalid. I have cleared up space on my mail account but the emails are still not sending. I am receiving emails just fine from everyone else. Can you please look into this and see if Jot Form still recognizes my email address?

    Page URL:
    http://www.idriveondemand.com/name-your-car/

    Emails bounce email notification receive email
  • Profile Image
    JotForm Support

    Answered by Mike_G on August 25, 2015 at 04:26 PM

    I would like to apologize for the inconvenience this have caused you. 

    Can you provide us the form(s) that has that email address on its notification, please?

     

    Can you try setting up the email notification again and make some test submissions if possible, please?

    If you were able to set up your notification correctly and was able to test it properly but still you're not receiving your email notifications, you can try to perform the instructions on these guides, as needed, to see if you can solve the issue on your end. 

    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    How-to-remove-your-email-address-from-bounce-list

    Whitelisting-JotMails-IP-Addresses

    How-to-view-all-your-form-Email-History

    If you're done performing the said instruction from the guides and still you're having issues receiving email notification on that particular email address, please do get back to us and we will be glad to help you further. Thank you.