What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by Jamie Fullerton on December 28, 2011 at 08:26 AM

    I cannot log into our account that we have with you.  A member of my team tried to contact you regarding this and to pay our bill but hasn't been able to.  Can you please let me know by sending an email to my personal account which is jfullert@maine.rr.com.



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    JotForm Support

    Answered by mliz on December 28, 2011 at 08:35 AM

    The search result from our member database indicated that the email address fpmediagroup@gmail.com is associated with a guest account which does not have any login since it only relies on browser cookies. In addition no form was created under such guest account.

    Do you have any other forms or website address where a form created with JotForm is embeded? We can use the form id to search for any user from our database.

    We'll await for your response.