What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Paid account but sub-user showing free account

    Asked by rshardha on August 25, 2015 at 02:44 PM

    Hi,

    We have a paid account of Jotforms. I'm one of the sub-user on that paid account but my account details show as a FREE account. Why is that so? 

     

    Thanks,

    -R

    paid account showing free sub-user sub
  • Profile Image
    JotForm Support

    Answered by Welvin on August 25, 2015 at 05:20 PM

    Only the main account will be upgraded and the sub-accounts will not be. Sub-accounts are used to manage the forms from the main account. If a form is shared to you, you will have the control to that, but the submission in that form will be added to the main account and not to yours. 

    Thanks

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    JotForm Support

    Answered by Welvin on August 25, 2015 at 05:21 PM

    By the way, here's how guide for properly sharing a form to sub-users: http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User.

    Thanks

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    Answered by on August 25, 2015 at 05:59 PM

    Thanks for the response.  How many max number of responses can a sub user's shared form can have? I assume it's same as the main account can have. 

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    JotForm Support

    Answered by Boris on August 25, 2015 at 10:26 PM

    Submission limits always apply from the account that owns the form.

    This means that it doesn't matter if you are on a free account. If you are using forms that are shared with you from another account, any submissions to these forms will count exclusively to the account that has shared them with you.

    Please let us know if you need any further clarifications or assistance, we will be happy to help.