What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    how do i cancel my account?

    Asked by OnlineSocialShop on December 28, 2011 at 10:02 AM

    hello, i am trying to cancel my account.  how do i do that?

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    JotForm Support

    Answered by liyam on December 28, 2011 at 12:31 PM


    You have paid for your JotForm subscription using our payment gateway, Plimus.  Your Plimus username is a long string of numbers that was automatically generated by them when you first paid your subscription, you can also find this username in the content of the email receipt that you receive from them paying for the subscription.

    To cancel your subscription or edit your billing information, find this username and the e-mail address that you have used when you have paid for your account (this is the e-mail where you receive notifications from Plimus)  then enter these details on this link:  https://secure.plimus.com/jsp/forgot_password.jsp??designId=1. This will reset your password and then you can login to change your billing information or cancel your subscription.

    But you no longer need to do this as I went on with the cancellation of your account.  You will not get charged again.  Your account is now scheduled for downgrade on 19 January, 2012.  Feel free to resubscribe anytime after the downgrade! 

    Or better yet, take advantage of the 50% off discount when you purchase for at least one year.  This promo is until December 31, 2011.  You can purchase the 50% off year end subscription sale using this link: http://www.jotform.com/upgrade.

    If you have other questions or concerns, please let us know.