Form over quota

  • Profile Image
    seduccionmusical
    Asked on August 25, 2015 at 07:33 PM

    Hello :)

    I have problems with my form, i have 170 sends and I used 140 but my form is disabled, I haven't used secure forms but its says I used 11?

    What i can do to fix this?

    Regards!!

  • Profile Image
    Chriistian
    Answered on August 26, 2015 at 12:12 AM

    Hi,

     

    I checked your account and I see that your forms are disabled because you have reached the 10 SSL submission limit in your account. As per checking, we have already reset the SSL submission counter for your account this month on this thread. We only reset the submission limit once. So unfortunately, you will need to wait until the first day of the next month (September 01, 2015) for you submission counter to be reset back to 0. There might be some user that uses the direct secure URL in submitting your form. When a user access your form using the secure URL (https://secure.jotform.com or https://www.jotform.com) and submitted it, then this will be considered as SSL submission. 

     

    Do let us know if you have further questions.


    Regards.