What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Chart image disappear when using Visual Report Editor

    Asked by DougMarlowe on August 25, 2015 at 09:29 PM
    Happened to me too. Tried to shrink the chart and the image disappeared
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    JotForm Support

    Answered by jonathan on August 25, 2015 at 09:36 PM

    Please provide us more details about the issue so we can check on them properly.

    Share to us the URL of your form that exibit the issue on the Visual Report editor.

    I already tried it on my form, but I could not reproduce yet the issue on the Visual Report editor not working properly.

    user guide: http://www.jotform.com/help/187-How-to-Create-a-Visual-Report-with-your-Form-Submissions

    We will wait for your response.


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    Answered by Jofrank0708 on August 26, 2015 at 02:29 PM

    I find this happens to me frequently, in fact more often than not.   If I shrink the image size it breaks the image and I have to re-insert it. Could it be a browser issue?   
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    JotForm Support

    Answered by jonathan on August 26, 2015 at 03:49 PM


    We will resolve your reported issue separately here http://www.jotform.com/answers/648452