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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submission Emails are not Coming

    Asked by eclipsegym on August 25, 2015 at 09:42 PM

    I am trying to change the email address that completed forms are sent to. Originally we had the default email address from the account profile and that worked fine. Now we want to send the completed forms to a different email address and have changed the email address but the email has not been received. Not sure what we are doing wrong. Thanks.

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    JotForm Developer

    Answered by mert on August 26, 2015 at 04:02 AM


    First of all, I checked your notification email adresses and notification settings everything seems good.

    At that point, I suggest you to check your spam or junk boxes.

    In addition, in spite of the fact that your email adresses are not in bouce list, I suggest you to set your notifications by THESE CRITERIAS.


    If it still occurs, please feel free to contact us.