Submission email but no report

  • Profile Image
    Ron
    Asked on December 28, 2011 at 01:12 PM

    I created two forms. One yesterday that worked with both receiving the email submission and showing the detailed report on Jotform site.

    The second form I created sends me the confirmation email but the details do not show up on the Submission report on Jotforms. (the second form has a mp3 attatchment if that makes any difference)

    Also, both forms are embed.

    Please advise...Thank you,

     

  • Profile Image
    AtacanC
    Answered on December 28, 2011 at 02:08 PM

    Can you please share the form id with us or the url of your website where your second form is currently embedded? You can also try to access the submissions of your second form on https://secure.jotform.com/ .

    Let us know if the problem persists.

  • Profile Image
    rbrahy
    Answered on December 28, 2011 at 02:56 PM

    It took longer that last night to report. But all is working well now. Thanks