What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to delete or remove credit card on account?

    Asked by emailfgdexpo on August 26, 2015 at 12:43 AM

    My event has been closed, I want to cancel the subscription but I can't remove my credit card, how to do it?

    credit card how closed
  • Profile Image
    JotForm Support

    Answered by Charlie on August 26, 2015 at 04:45 AM

    Hi,

    I see you have already cancelled your subscription, please note that it will remain in Economy plan up until September 16, 2015. On September 17, your account will switch to "Free" plan and you will not be billed anymore further. 

    When you upgrade or subscribed to our paid plans, the credit card details you used are securely processed on a 3rd party payment processor, in this case its Stripe, we used API to integrate and processed your payments. When you cancelled your subscription and is permanently deactivated, the credit card details won't be used anymore by Stripe to charge you, unless you upgrade again to a paid plan.

    But let me forward this to our developers to have more information on this, we will update you on this thread.

    Thank you.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 26, 2015 at 08:39 PM

    The credit card information is not retained in our servers, so the information travels directly to the payment processor via their API.

    It seems you had a previous Premium subscription via FastSpring which was canceled once you upgraded to Economyvia Stripe. So there is nothing you should worry about.

    If you have further questions, let us know.