Unable to download the PDF link in autoresponder

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    Asked on August 26, 2015 at 02:36 AM


    I am having the same problem again. I can not download a pdf copy (We couldnt find the submission you are looking for on our server) of my form submission by following the step.

    Kindly help to check the setting in my auto respondent email of the form http://www.jotform.com//?formID=51308130486955 

    Thank you

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    Answered on August 26, 2015 at 03:04 AM


    Apologies for the inconvenience. There were changes made by our developers in the text editor of the email settings.

    In your autoresponder, you'll noticed that the "&" sign changed to an HTML entity which is &, this is the reason why it is not working.

    The change might have happened when the new text editor was implemented. You just need to update and edit that part. Here's a screencast on how I did it.


    Also, I believe it's that you setup your own email notification target to your end, so that you can also have a copy of the email aside of the autoresponder.

    Let us know if that works.

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    Answered on August 26, 2015 at 03:30 AM

    Fantastic and thansk

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    Answered on August 26, 2015 at 04:48 AM

    You're most welcome. I'm glad it worked.

    If you needed any assistance again, feel free to open a new thread here in the forum.

    Thank you.