What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submission Emails are not receiving

    Asked by astrororo on August 26, 2015 at 04:15 AM


    I sent you a mail yesterday to let you know that my forms weren't reaching my email box anymore for the passed couple of days. I've received no reply. Please react and let me know what to do to fix the problem.


    Roland Legrand


    Page URL:

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    JotForm Developer

    Answered by mert on August 26, 2015 at 04:31 AM

    Hi Roland,

    I fixed the issue. Your mail adress were in bounce list. From now on, you will get emails from notifications.


    To prevent recurrence, I suggest you to follow THESE STEPS, while setting up notifications.


    Thanks for your understanding.