What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    applications going to the wrong form

    Asked by ayahfayyad on August 26, 2015 at 04:40 AM

    I had created a form for the incoming class from the one used last year.

    I sent the new link to the students. However, five out of six responses have gone to the old link not to the new one.

    How can I fix this?

    responses sent how class
  • Profile Image

    Answered by Sammy on August 26, 2015 at 06:56 AM

    Is the old link for a jotform form? you can set this old form to be disabled.

    To import the responses sent to the wrong form to the new on follow the steps below

    1. Export them to an excel sheet

    2. Use our import tool http://import.jotform.io/ to import the data to the new form

    more instructions are available on this guide

    https://www.jotform.com/help/308-Import-App-Easily-import-your-Excel-or-CSV-data-into-JotForm

     

  • Profile Image

    Answered by ayahfayyad on August 28, 2015 at 01:12 PM

    I disabled the old form.

    However, the transfer did not work.

  • Profile Image

    Answered by Sammy on August 28, 2015 at 02:24 PM

    Kindly confirm that the column titles of the excel sheet match the column titles of the target form, the import tool will assist you in generating the correct column names. Please let us know if you need additional assistance and clarification, we will be happy to help