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    All of the secure forms I just created are getting the "There is a problem with this website's security certificate"

    Asked by sloanp on December 28, 2011 at 03:11 PM

    I've used the "secure form" format as specified in the earlier forum posts, but no luck.


    I believe I'm using IE8. Thanks

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    Answered by fxr on December 28, 2011 at 07:09 PM

    I am seeing no security related issues on IE8 with that form URL. (or any other browser for that matter)



    Can you please try refreshing your browser cache and trying it again?

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    Answered by sloanp on December 28, 2011 at 07:20 PM

    Well now I'm baffled. I deleted the browser cache and both my computers here get the red shield and problem with website security warning. Further, every jotform I try to bring up with the "secure" prefix has the same problem. Websites with just the https//www.jotform.com/form/etc comes through with no problem. I'm really perplexed.

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    Answered by fxr on December 28, 2011 at 07:25 PM

    Odd indeed. If there was a broader issue with this, I am sure we would have seen more users reporting the problem. 

    Both https://secure.jotform.com and https://www.jotform.com are valid URLs for secure forms, perhaps changing your site URLs to use that https://www.jotform.com is the solution here.

    Is that an option? 


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    Answered by sloanp on December 28, 2011 at 07:31 PM

    It is an option, and I'll have to do that unless a lot of other folks express an issue. My problem is that the websites on which the forms are accessed are encrypted to protect my images, so I have to start all over again with the html language on an unencrypted version, then fix, encrypt and reload. Takes a long time. I also had a problem where images wouldn't load on the secure version of each form and I started all over at the design at that point. Could it be HTMLGuardian Version 7 causing a problem? Thanks for your time and effort here.

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    Answered by fxr on December 29, 2011 at 07:14 AM

    I dont see any differences in the from you gave bewteen https://www.jotform.com & https://secure.jotform.com 

    Are you sure you have to go to those lengths to described to use the other URL? 

    I am not too sure exactly what you are doing to encrypt these images but do wonder if they are somehow the source of the error message you are seeing on IE8. 


    Can you check this form https://secure.jotform.com/form/13274752358 ? on the web browser you are having this issue with to see if you get the same message?

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    Answered by sloanp on December 29, 2011 at 11:50 AM

    Yes, that website form you gave me does the same thing:"

    "There is a problem with this website's security certificate." The problem is that once an html is encrypted using HtmlGuardian it can't be editted. The encryption blocks the Frontpage Express I'm using so I have to start with a version of the unencrypted webpage and re-embed then re-encrypt. The secure forms without the "secure" seem to be working so I'll just have to switch everything over. I'm also going to a library to try another computer. Could be its some sort of firewall problem or IE8. Thanks