What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to receive email notifications

    Asked by blessedkohchang on August 26, 2015 at 08:47 AM
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    JotForm Support

    Answered by Jan on August 26, 2015 at 10:31 AM

    Are you referring to the email notifications? I checked your form and found out that in order for you to receive the email notification, there is a condition:

    Is this condition really needed? I believe the condition is not related to your goal. The condition means that the email should start with first name and last name. If this condition is not met, then the email notification will not be sent.

    Also, the email notification is not configured properly. Please put a sender name so that the email will not be marked as a spam by some email provider. Please check this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Let us know if you have any questions. Thank you.