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    Payment information is not mapping over to authorize.net correctly. Can you help us fix this issue?

    Asked by laundrycare on August 26, 2015 at 10:20 AM

    We have a few forms that utilitize the authorize.net integration feature and sadley they are not working. One form will send the info fine and even run the charge to the credit card, the other form will not map over at all. Any assistance is greatly appreciated!

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    JotForm Support

    Answered by Charlie on August 26, 2015 at 11:40 AM


    May I know what you meant by mapping? Do you mean they are not being processed in the Authorize.net account? Or are you getting error messages?

    Are the forms embedded on a website? Please do provide us more details of the problem, that would help us to better investigate.

    We'll wait for your response.

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    Answered by laundrycare on August 26, 2015 at 12:06 PM

    Hi Charlie, 


    The submissions are not transferring over to authorize.net at all. This is for our payment submission form that is provided to our clients when they need to update their credit card. This form is not embedded on our website - the link is emailed directly to our clients. How we'd like the process to work is the client submits the form - the info is sent to authorize.net and creates a profile - we receive a notification via email and will then use the info in authorize.net to process payments for that particular client. 

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    JotForm Support

    Answered by Charlie on August 26, 2015 at 02:05 PM


    Thank you for the additional information. I tested the Authorize.net integration in my form. Here's an example form: http://form.jotformpro.com/form/52374935610961? 

    Here's a test submission payment I did, with "Authorization Only" enabled in the payments properties.


    I then checked our test account, and the details were successfully transferred under the "Unsettled Transactions". Here the details were successfully sent and I am able to capture the payment if needed.


    Perhaps the account is on test mode? Or the transaction key needs to be updated? Could you please try removing the integration, save the form, then re-integrate the Authorize.net payment, make sure to use a fresh or updated API logins and transaction keys.

    I also noticed that one of your forms, titled "New Payment Submission (Authorize.net)" does not have any charged being made, it is actually set to "Free", I believe this won't go through your Authorize.net because there's no payment being made.

    Let us know if the information above helps.

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    Answered by laundrycare on August 28, 2015 at 09:51 AM

    I've completed all the suggestions accept using a new API & transaction key (I used the same info used on our Sign Up form which integrates perfectly with authorize) and still no success. 

    I've checked in the Customer Information Managemer and Unsettled Transactions - nothing there. 

    I've removed the integration, saved the form, then re-integrated - still nothing. I also changed the "Free" to $0.01 charge and that didn't help. 

    Do you have any other ideas/suggestions? I appreciate your help.

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    Answered by laundrycare on August 28, 2015 at 09:52 AM


    It's the New Payment Submission form

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    Answered by laundrycare on August 28, 2015 at 01:05 PM

    I selected that option and it's still not working. I don't know if there is a way for jotform to send the payment information as a new profile in Customer Information Manager (in authorize.net). It's looking like, no. 

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    JotForm Support

    Answered by Welvin on August 28, 2015 at 02:24 PM

    I would like to confirm if the payment now went through fine in your authorize.net transactions dashboard. 

    As for the CIM, I don't think we support it but I can forward that matter to our developers as a feature request so I would suggest creating a new thread for that.