Not receiving any email notifications

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    cassiewhitaker
    Asked on August 26, 2015 at 10:23 AM

    Hello,

    One of our contacts who is set to receive the notifications for three of our forms has not received the notifications since Friday. Email address for the contact is phil.robinson@stmediagroup.com and the form names are BDNY 2015: Exhibitor Application, BDwest 2016: Exhibitor Application, HX 2015: Exhibitor Inquiry Form.

    If you could take a look to see if it's something on the Jot Form side that would be great.

    Thank you,

    Cassie

  • Profile Image
    BJoanna
    Answered on August 26, 2015 at 11:49 AM

    I checked email address you provided and that email address were on bounce list. Our system gave following result:

    phil.robinson@stmediagroup.com is IN  the bounce list 

    Reason(s) : smtp; 554 rejected due to spam content

    I have now removed it from our bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list:

    http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please test your form and check if you are receiving submissions now. 

    Feel free to contact us if you need any further assistance.