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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving any email notifications

    Asked by cassiewhitaker on August 26, 2015 at 10:23 AM

    Hello,

    One of our contacts who is set to receive the notifications for three of our forms has not received the notifications since Friday. Email address for the contact is phil.robinson@stmediagroup.com and the form names are BDNY 2015: Exhibitor Application, BDwest 2016: Exhibitor Application, HX 2015: Exhibitor Inquiry Form.

    If you could take a look to see if it's something on the Jot Form side that would be great.

    Thank you,

    Cassie

    email not received notifications
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    JotForm Support

    Answered by BJoanna on August 26, 2015 at 11:49 AM

    I checked email address you provided and that email address were on bounce list. Our system gave following result:

    phil.robinson@stmediagroup.com is IN  the bounce list 

    Reason(s) : smtp; 554 rejected due to spam content

    I have now removed it from our bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list:

    http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please test your form and check if you are receiving submissions now. 

    Feel free to contact us if you need any further assistance.