What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms not amendable

    Asked by lowellgeneral on August 26, 2015 at 11:06 AM

    I am using IE 9, which is what our institution uses as the default browser.  Starting last week, I can no longer edit forms using IE 9.  Form either does not load, or loads but then freezes.

    Migrated to Firefox, form allows changes, but then will not save.  Please help.  Big problem if I can't amend any of my forms. 

    My Forms problem Freezes then
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    JotForm Support

    Answered by david on August 26, 2015 at 12:26 PM

    Hi,

    I checked your forms in both IE, as well as FireFox and I was able to make changes without issue.  If you could try from a different computer off your current network or have someone try from another computer, this would rule out something on the computer itself not allowing resources to load.  As far as I can tell though, everything should load and save fine from both browsers.

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    Answered by lowellgeneral on August 26, 2015 at 01:53 PM

    Just upgraded to IE 11, seems to have solved the issue.  Thanks much!

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    JotForm Support

    Answered by david on August 26, 2015 at 02:58 PM

    Glad to hear it!  If you have any further questions, let us know and we will be happy to help.